3 "Thanks For Letting Me Know" Messages for Every Situation

Customers that provide you with feedback, whether favorable or bad, are taking time out of their day to communicate with you. The customer may be astounded by your hard work and efficiency, or they may be frustrated by a poor circumstance. In any instance, a thank-you note for consumer feedback may help you make the most of the situation. Here are six thank-you notes for customer feedback that you may use in every scenario.

3 'Thank You For Letting Me Know' messages for customer feedback

1. Positive feedback message (thank you for letting me know...)

A fantastic email from a satisfied client is one of the nicest kind of feedback you can get. Give yourself a pat on the back for a job well done if this occurs. Alternatively, if the consumer specifies a specific employee, inform them. Everyone enjoys hearing positive feedback.

It's also crucial to send a 'thank you for letting me know' message in response to the comments. Show your consumer how much you appreciate them taking the time to give you a note. If a client is really excited about your business, now is a good moment to ask for a testimonial. Ask your consumer to submit their opinion on social media or on a review site if you want shorter reviews or more advertising.

Here's an example of a thank-you email for favorable comments. You'll need to personalize this email based on what your consumer stated and their experience.
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Hi [Customer first name],

Thank you very much for your time and effort in sending this! Everyone at (company name) enjoys hearing that our consumers like what we do.

We're delighted you enjoyed (insert service, product, event, etc). We strive to make your experience unforgettable at all times, and we're happy to say that we've succeeded!

This is fantastic feedback, and we'd want to pass it along to others. Would you be willing to share a testimonial you wrote? At this URL, we're gathering written or video testimonials (landing page link). Testimonials are extremely helpful in getting the word out about (company name) and of course, attracting new consumers. We hope you'll assist us in spreading the news about your wonderful remarks to all of our customers!

Best,

[Your first and last name]
[Your job title]
[Your email address]
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2. Negative feedback message

A consumer will almost certainly send you a nasty feedback email at some time. These might be difficult to decipher, especially if the message is threatening or emotive.

Because your consumer chose to write an email rather than leave a review, this message is likely to be lengthy. You don't have to answer to every argument, but the key ones should be addressed. Customers typically leave negative feedback for one of two reasons: they spotted a problem and want it fixed so that other customers don't have to, or they were upset and disappointed by the experience and want it fixed. You have the opportunity to do so in your response.
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Hi [Customer first name],

Thank you so much for taking the time to contact us. I'm sorry to hear you had a bad experience with (company name). We make every effort to make each encounter good, but we occasionally fall short.

Thank you for informing me about (problem mentioned). I'm going to talk to our team about it and see what we can do about it. Please understand that this is not how we generally conduct business. We want all of our customers to feel welcome and valued, and we apologize if this wasn't the case for you.

We hope you will give us another chance. If that's the case, please use this coupon for (discount or offer). I understand if you don't want to.

Best,

[Your first and last name]
[Your job title]
[Your email address]
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Depending on the bad feedback you receive, you'll need to alter your feedback thank you note. When a consumer sends an email pointing out an issue, all they want is for it to be fixed. If you think you can fix the problem, go ahead and do so. Make no promises if you can't or won't keep them. In any case, express regret and acknowledge the circumstance.

Try a slightly different approach if the consumer appears unreasonable and writes about a problem that isn't related to your business or is vocally abusive. Recognize the customer's problems and provide a one-sentence response. Don't become involved on an emotional level. This is most likely a customer you don't want to see again, therefore delete the text in the template offering to welcome them back.

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3. Mixed feedback message

At first glance, this email may appear to be a bit odd. You could be stumped as to how to answer. In a mixed feedback email, your customer may say that they had a good time overall, but that they had some problems. Or perhaps they had a number of issues but still exhibited enthusiasm for your company. Even though this email is a little perplexing, there will be some similar features in your feedback thank you answer.

As previously said, it's critical to acknowledge your customer's issues. If they're fixable, promise your consumer that you'll do everything you can to make it right. Explain why the problems aren't fixable. To get you started, here's a mixed feedback email response template.
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Hi [Customer first name],

Thank you for taking the time to write this and bringing these concerns to our attention. We strive to provide a positive experience for all of our clients, and we want to keep improving. I've spoken with our respective teams, and we're trying to resolve these issues. Also, thank you for your complimentary remarks regarding our company. Both the warmth and the honesty are greatly appreciated.

We'll take care of these difficulties, and we hope you'll return to (visit / shop with) us. As a tiny token of appreciation for your comments, I hope you'll take advantage of this (discount or offer) the next time.

We look forward to seeing you again soon!

Best,

[Your first and last name]
[Your job title]
[Your email address]

When a consumer takes the time to provide both good and negative feedback, it shows that they are a trustworthy, fair, and considerate individual. They didn't write to you because they were enraged or attempting to harm you. This is the sort of customer you want to maintain, therefore a discount or special offer will encourage them to return.

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